ITC have three main services:
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Business consulting Services:
Excellence Modeling
We work with our clients to help them make better products and deliver improved services through the effective use of the EFQM Excellence Model and developing approaches that meet their needs and continuously improve their business results.
Our team contains experienced EFQM Excellence Model practitioners and advisors, including licensed trainers and assessors for both national and regional excellence awards
Our services include:
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Introducing Excellence Model and help our clients to get full understanding of the model principles and criteria and support the implementation of these principles.
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Supporting clients in implementing an appropriate approach for self-assessment.
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Supporting clients in the development and implementation of improvement plans.
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Work with our clients to develop and implementing a culture based on RADAR logic as a tool to ensure improvement activity delivers real impact on organizational performance
- Work with our clients in developing appropriate approaches that meet the model criteria.
Business Process Reengineering (BPR)/Improvement (BPI) Consulting
Objective:
To conduct business process reengineering/improvement for our client's functions and processes by analyzing and redesigning the workflow and processes within the organization then to come out with reengineered processes and a business model that complies with the best practices in
order to improve the performance of our client.
Methodology:
- Conducting a complete Business Process Map and Design of the existing Process, "AS IS " Processes Covering the following views:
- Organization View.
- Function View.
- Process View.
- Data View.
- Conducting a complete Business Process Optimization and Simulation, through which all changes / improvements will be defined, optimized and simulated.
- Conducting a complete Business Process Management, through which each and every optimized process will be properly defined, managed and measured in terms of time, resources and costs aspects.
- Delivering a completely optimized, reengineered and properly controlled process and organizational structure which will assist the organization in improving it's business, services, and utilize it's resources etc.
Competencies:
- The BPR / BPI is conducted using international tools and methodologies.
- The result of the BPR can be automatically filtered and linked to CASE tools and International ERP Packages.
- ISO/9000 is one of the by-products, which can be obtained as a result of completing the BPR/BPI.
Organizational Restructuring
" To Develop a process-driven Orgnizational Structure "
Objective:
To assist the organization in restructuring and redesigning its existing organizational structure, functions, process maps, procedures, and responsibilities related to the organization, whether due to a strategic
change or the adoption of an E-model.
Methodology:
- Studying the existing Process, "AS IS Model":
- Organizational structure
- Functions
- Processes & procedures
- Job descriptions
- Analyzing the existing model and comparing it with the valid organizational needs due to, either, the conversion into an E-organization or conducting a strategic change on the organizational level.
- Establishing a new model containing the new organizational structure and functions of each department.
- Delivering a complete restructured model, with job descriptions, Standard Operating Procedures (SOPs) manual's, process maps, procedures, and forms.
Human Resources Management Systems and Solutions
Objective:
To provide the organization with a proper human resources management consulting service's and to enhance, and develop their currently used systems (Manual/Computerized), which guarantees the improvement of employees performance and efficiency. Where the focus will be on building an organizational structure that reflects the communication channels between departments, by the determination of responsibilities and authorities through.
Methodology:
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Data Collection:
In this stage our consultant collect the appropriate data that secures the needed information about:
- Employees' responsibilities, authorities, and the communication channels between different job titles and departments. This will be done through preparing a Job description questionnaire applicable to the organizations' type of industry, along with conducting personal and first hand meetings with the employees.
- The internal HR system (If exists)
- The employee's hiring, evaluation, training, promotions, and termination
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Data analysis:
Our consultants will analyze the data collected, in order to establish an organizational structure that represents the interrelation between job titles and departments.
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Organizational structure approval:
The organization's top management will be responsible for approving the new organizational structure, through a series of meetings, workshops and discussions.
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The Preparation of the human resources manuals:
At this stage three manuals will be submitted to the client:
- A Human Resources Manual: which contains information about the internal company system, and the policies and procedures required to hire, evaluate, train, promote, …etc.
- A Job Description Manual: which contains the job description for each job title.
- Form's Manual: which contains forms required to implement the previous two manuals.
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System implementation:
Our consultants will assist the organization in and during the implementation of the entire system.
Competencies:
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A succession plan and career path will be part of the deliverables.
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A system for the organization salary scale will be established.
Customer Relationship Management (CRM) consulting
Objective:
To assist organizations in reducing the overall marketing cost, increase customer satisfaction and retention, along with increasing sales and improving the communication channels with existing customers, and finally to achieve a larger customer database.
Methodology:
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Enterprise assessment:
This stage includes the following actions:
- Auditing the organization
- Mapping all customer interaction points
- Quantifying market dynamics
- Identifying and categorizing competitor's profiles
- Identifying customers maps, the proper organizational needs and pendent issues.
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IT & E-consulting Services.
e-Consulting Services
Objective:
To help the organization in reengineering and improving, the existing functions & processes to meet the specified requirements needed for changing to an e-Organization.
Methodology:
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Defining the necessary strategies, to successfully implement
an e-Project.
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Conducting a detailed Business Process Mapping and Design for the Exiting "AS IS "Processes.
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Defining the changes, which must be adopted to develop and improve the existing processes to map and meet the requirement of the
e-Project. This is done through conducting a complete BPR for all related functions and processes using international BPR tools and methodologies.
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Defining the changes, which must be imposed - if needed / if possible - on the existing regulations to meet the requirements of the e-Project.
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Studying the Existing Computerization infrastructure, including: software, hardware, networking, database, tools… etc. and defining the changes which must be adopted to cater the existing computerization, if possible, to meet the requirement of the e-Project.
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Defining the changes, updates, upgrades… etc. that must be performed on the existing IT Infrastructure to meet the requirements of the e-Project.
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Defining the migration path, methodology and approach to change from the existing processes to the suggested e-Processes.
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Preparing the needed detailed tender documents, evaluating the proposals and selecting the suppliers.
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Project management and Supervision of the implementation of the e-Project.
IT/EDP auditing
Objective:
To conduct a number of IT/EDP Auditing programs, through which the IT/EDP Projects and elements will be fully reviewed and audited from a technical, functional and financial point of view.
Auditing Scope:
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Audit Program for IT Purchases (APP):
Which guarantees all IT Purchases to be audited and revised, in terms of:
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Audit Program for the Projects To be Implemented (APPI):
Through which all defined requirement and tender documents will be reviewed and audited:
- To make sure that such requirement and tender documents reflect the actual existing and future needs of the organization.
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To make sure that such requirements and tender documents comply with the international standards and satisfy the objective.
Competencies:
The organization guarantees the suitability of the IT elements and projects implemented.
IT Consulting
Objective:
To assist the client in defining their computerization requirements, taking into consideration that the computerization scheme, which must be implemented, will be used as a tool in developing the business of the client.
Methodology:
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Defining detailed I.T. Strategies.
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Structuring and restructuring the I.T. Centers and defining detailed methodologies to be adopted by these Centers.
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Defining the detailed functionality of the software applications to be implemented including the functions, integration, reporting and security.
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Setting the detailed technical requirement for the hardware needed, including: services, workstations and peripherals.
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Designing the Computer Networks LAN / WAN, including topologies, protocols and technology to be adopted, along with setting the technical specifications for the items needed.
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Preparing detailed tender documents covering the: functional, technical, contractual and financial aspects.
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Defining the needed Technical / Financial Evaluation Criteria's and mechanism's to be adopted during the process of evaluating proposals.
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Participating in the process of proposals evaluation.
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Participating in the process of Awarding the Computerization Projects.
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Preparing the Awarding Agreements.
Out sourcing - IT Project Management
Objective:
To manage I.T. Projects and make sure that projects are implemented according to well-defined plans.
Methodology:
- IT/EDP auditing.
Business Process Reengineering (BPR)/Improvement (BPI) Consulting
Objective:
To conduct business process reengineering/improvement for our client's functions and processes by analyzing and redesigning the workflow and processes within the organization then to come out with reengineered processes and a business model that complies with the best practices in
order to improve the performance of our client.
Methodology:
- Conducting a complete Business Process Map and Design of the existing Process, "AS IS " Processes Covering the following views:
- Organization View.
- Function View.
- Process View.
- Data View.
- Conducting a complete Business Process Optimization and Simulation, through which all changes / improvements will be defined, optimized and simulated.
- Conducting a complete Business Process Management, through which each and every optimized process will be properly defined, managed and measured in terms of time, resources and costs aspects.
- Delivering a completely optimized, reengineered and properly controlled process and organizational structure which will assist the organization in improving it's business, services, and utilize it's resources etc.
Competencies:
- The BPR / BPI is conducted using international tools and methodologies.
- The result of the BPR can be automatically filtered and linked to CASE tools and International ERP Packages.
- ISO/9000 is one of the by-products, which can be obtained as a result of completing the BPR/BPI.
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